FAQ

Yes — free standard shipping is included on every order, worldwide.

US orders are dispatched within 1–2 business days and arrive within 5–10 business days. International orders typically arrive within 10–20 business days depending on destination and customs.

Yes. Maliben ships worldwide. Customs duties or import taxes (if any) are the responsibility of the recipient and are determined by the destination country.

Maliben offers a 30-day money-back guarantee. The return window starts on the date of delivery. Items must be unused and in original packaging. Contact support@maliben.com to initiate a return.

Refunds are issued within 5–7 business days of receiving the returned item, to the original payment method.

Yes — exchanges are accepted for size, color, or variant changes when the item is still in stock. Email support@maliben.com to arrange an exchange.

Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All processing is handled by Shopify Payments.

Yes. Maliben uses Shopify's PCI-compliant payment processing. Card details are not stored on Maliben servers. The site runs on HTTPS with TLS encryption.

Maliben is an online store offering curated home decor, kitchen, bedroom, bathroom, lighting, garden, pet, and lifestyle products. The catalogue is organized by room and by use case so buyers can find practical, well-priced items quickly.

First check the tracking link emailed to you at dispatch. If tracking shows no movement for more than 5 business days, or if the estimated delivery date has passed by more than 3 business days, contact support@maliben.com with your order number.

Orders can be cancelled or modified within 12 hours of placing them, before they are processed for dispatch. Email support@maliben.com as soon as possible with your order number.