What is Maliben?
Maliben is an online general store offering a wide selection of carefully sourced products across multiple categories. We focus on quality, value, and convenience to make everyday shopping simple and enjoyable.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders within the United States — no minimum order value required.
How long does delivery take?
Orders are usually processed within 1 to 3 business days. Standard delivery takes 5 to 9 business days after shipment, so most orders arrive within 6 to 12 business days. You will receive a tracking link once your order has been dispatched.
Do you ship internationally?
Currently, we only ship within the United States. If international shipping becomes available, we will announce it on our website.
What is your return policy?
If you are not satisfied with your purchase, you may request a return within 60 days of delivery. Please contact support@maliben.com and our team will assist you with the return process.
How long do refunds take?
Once your return has been received and inspected, refunds are typically processed within 7 business days. Processing times may vary depending on your payment provider.
Do you accept exchanges?
Yes. If you would like to exchange an item, please email support@maliben.com, and we will help you arrange a replacement.
What payment methods do you accept?
We accept Amazon Pay, American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Shop Pay, and Visa. All payments are processed securely using SSL encryption.
Is my personal and payment information safe?
Yes. Protecting your data is a priority. Maliben does not store sensitive payment information, and all transactions are processed through secure, encrypted checkout systems.
What should I do if my order hasn’t arrived?
Please check your tracking link first. If more than 7 business days have passed since shipment and your order has not arrived, contact support@maliben.com, and we will investigate immediately.
Can I update or cancel my order?
If your order has not yet been shipped, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.
Still need help?
Our support team is always happy to assist you. Send us a message at support@maliben.com, and we will get back to you as quickly as possible.